Platform to optimize parcel shipping and delivery
Envoi Québec, a platform designed to help businesses manage and optimize parcel delivery. It integrates local carriers and promotes low-carbon delivery.
The platform is notable for integrating local and low-carbon carriers. Envoi Montréal was launched in 2020 and, due to its success, was expanded in 2022 to cover all of Quebec, becoming Envoi Québec.
Project description
The pandemic accelerated the adoption of online commerce, forcing many businesses to adapt quickly. To meet this need, the Quebec Retail Council (CQCD) implemented a simple and efficient shipping solution specifically designed for retailers. In collaboration with Machool Technologies, which provides a shipping management platform, the CQCD deployed an integrated service to facilitate the digital transition of Montreal merchants.
The process is simple: the customer places an order on the retailer’s online store, connected to the platform. The order automatically appears for the merchant, who then selects a carrier from the negotiated options, prints the shipping label, prepares the parcel, and schedules a pickup. The carrier then collects the parcel and delivers it to the customer.
Coop Carbone was involved in the project to integrate low-carbon delivery solutions, showcased through the Envoi Québec platform. The rollout occurred in several stages: first, the integration of electric vehicle and bicycle deliveries; next, the addition of delivery to lockers and pickup/drop-off points. Finally, a “green plug-in” was developed to automatically highlight eco-friendly delivery options directly on online retail sites. Since 2024, the platform also promotes the Sustainable Delivery Certification, allowing end customers to clearly identify last-mile delivery options certified as sustainable.
Results and learnings
Over 2.6 million parcels delivered between late 2020 and August 2025
4,100 users across Quebec
62% of parcels are eligible for low-carbon last-mile delivery
50% of merchants with access to a low-carbon option have chosen it
143,000 parcels delivered via low-carbon methods
Bicycle and electric vehicle delivery services are priced competitively with the market.
Challenges
Accelerating deployment in the regions is necessary.
The Sustainable Delivery certified option is still limited across Quebec. It remains primarily concentrated in the Montreal and Capitale-Nationale regions.
Fully low-carbon operators lack the capacity to integrate with a platform like Envoi Québec.
This project was made possible thanks to the collaboration of:
Centre Québécois du Commerce de Détail
Project Lead
Machool
Partner
Coop Carbone
Partner
Gouvernement du Québec
Financial support
Ville de Montréal
Financial support
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