{"id":1772,"date":"2025-09-15T13:34:00","date_gmt":"2025-09-15T17:34:00","guid":{"rendered":"https:\/\/cdr.coopcarbone.coop\/etude-de-cas\/envoi-quebec-project\/"},"modified":"2026-01-19T16:31:55","modified_gmt":"2026-01-19T21:31:55","slug":"envoi-quebec-project","status":"publish","type":"etude-de-cas","link":"https:\/\/cdr.coopcarbone.coop\/en\/etude-de-cas\/envoi-quebec-project\/","title":{"rendered":"Envoi Qu\u00e9bec – Project"},"content":{"rendered":"\n
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Project<\/a><\/div>\n<\/div>\n\n\n\n

Platform to optimize parcel shipping and delivery <\/h2>\n\n\n\n

Envoi Qu\u00e9bec<\/a>, a platform designed to help businesses manage and optimize parcel delivery. It integrates local carriers and promotes low-carbon delivery. <\/p>\n\n\n\n

The platform is notable for integrating local and low-carbon carriers. Envoi Montr\u00e9al was launched in 2020 and, due to its success, was expanded in 2022 to cover all of Quebec, becoming Envoi Qu\u00e9bec. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

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Project description<\/h2>\n\n\n\n

The pandemic accelerated the adoption of online commerce, forcing many businesses to adapt quickly. To meet this need, the Quebec Retail Council (CQCD) implemented a simple and efficient shipping solution specifically designed for retailers. In collaboration with Machool Technologies, which provides a shipping management platform, the CQCD deployed an integrated service to facilitate the digital transition of Montreal merchants. <\/p>\n\n\n\n


The process is simple: the customer places an order on the retailer\u2019s online store, connected to the platform. The order automatically appears for the merchant, who then selects a carrier from the negotiated options, prints the shipping label, prepares the parcel, and schedules a pickup. The carrier then collects the parcel and delivers it to the customer.
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Coop Carbone was involved in the project to integrate low-carbon delivery solutions, showcased through the Envoi Qu\u00e9bec platform. The rollout occurred in several stages: first, the integration of electric vehicle and bicycle deliveries; next, the addition of delivery to lockers and pickup\/drop-off points. Finally, a \u201cgreen plug-in\u201d was developed to automatically highlight eco-friendly delivery options directly on online retail sites. Since 2024, the platform also promotes the Sustainable Delivery Certification<\/a>, allowing end customers to clearly identify last-mile delivery options certified as sustainable. <\/p>\n\n\n\n


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“Envoi Qu\u00e9bec always highlights the eco-friendly options, and if the prices are competitive, that\u2019s always what I choose.”
\u2014 Marie Beaupr\u00e9, Les Mauvaises Herbes<\/p>\n<\/div>

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“We use low-carbon solutions whenever we can: we pay close attention to this because it\u2019s part of the environmental impact of our solution.”
\u2014 Damien Rambeaud, Iris et Arlo<\/p>\n<\/div><\/div>\n<\/blockquote>\n<\/div>\n<\/div>\n\n

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Results and learnings<\/h2>\n\n\n\n
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Over 2.6 million parcels delivered between late 2020 and August 2025 <\/strong><\/h3>\n\n\n\n

4,100 users across Quebec<\/p>\n\n\n\n

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62% of parcels are eligible for low-carbon last-mile delivery <\/strong><\/h3>\n\n\n\n

50% of merchants with access to a low-carbon option have chosen it <\/strong><\/p>\n\n\n\n

143,000 parcels delivered via low-carbon methods<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Bicycle and electric vehicle delivery services are priced competitively with the market.<\/strong><\/h3>\n\n\n\n

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Challenges<\/h2>\n\n\n\n
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Accelerating deployment in the regions is necessary.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The Sustainable Delivery certified option is still limited across Quebec. It remains primarily concentrated in the Montreal and Capitale-Nationale regions. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Fully low-carbon operators lack the capacity to integrate with a platform like Envoi Qu\u00e9bec.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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This project was made possible thanks to the collaboration of:<\/strong><\/h2>\n<\/div>\n\n\n\n
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Centre Qu\u00e9b\u00e9cois du Commerce de D\u00e9tail<\/h3>\n\n\n\n

Project Lead<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Machool<\/h3>\n\n\n\n

Partner<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Coop Carbone<\/h3>\n\n\n\n

Partner<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Gouvernement du Qu\u00e9bec<\/h3>\n\n\n\n

Financial support<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ville de Montr\u00e9al<\/h3>\n\n\n\n

Financial support<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Interested in a project or have any questions? <\/strong><\/p>\n\n\n\n

Contact us, and we\u2019ll be happy to discuss it further.<\/p>\n\n\n\n

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