{"id":1751,"date":"2025-09-12T12:33:22","date_gmt":"2025-09-12T16:33:22","guid":{"rendered":"https:\/\/cdr.coopcarbone.coop\/etude-de-cas\/secure-delivery-network-case-study\/"},"modified":"2026-01-19T16:14:33","modified_gmt":"2026-01-19T21:14:33","slug":"secure-delivery-network-case-study","status":"publish","type":"etude-de-cas","link":"https:\/\/cdr.coopcarbone.coop\/en\/etude-de-cas\/secure-delivery-network-case-study\/","title":{"rendered":"Secure Delivery Network \u2013 Case Study"},"content":{"rendered":"\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\n
Case study<\/a><\/div>\n<\/div>\n\n\n\n

Secure Delivery Network<\/h2>\n\n\n\n

Offer consumers the option to have their orders delivered to secure pickup points to reduce the risk of theft. <\/p>\n\n\n\n

Integration of multiple secure pickup solutions (lockers or staffed counters) into the Envoi Montr\u00e9al platform. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

\n\n
\"\"<\/span>
\n
\n

Project description<\/h2>\n\n\n\n

Direct delivery to secure pickup points\u2014such as electronic lockers, staffed counters, or relay points\u2014remains underdeveloped in North America. While some solutions exist, they are not seamlessly integrated. This fragmentation of integrations creates a barrier for merchants and carriers due to the financial costs and time required. <\/p>\n\n\n\n


Yet, more than three quarters of the surveyed merchants and carriers say they are interested in a secure delivery network.

Integrating several of these pickup points into the Envoi Montr\u00e9al<\/strong> platform makes it possible to offer this service to merchants, alongside other carrier options. In 2023, the PUDO<\/strong> and Penguin Pick-Up<\/strong> networks were integrated into the Envoi platform. Shippers can now select this option when the relay point is linked to a carrier\u2019s service.
<\/p>\n<\/div>\n<\/div><\/div>\n\n

\n
\n
\n
\n

x<\/p>\n<\/div>

\"\"<\/figure><\/div>\n<\/blockquote>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>
\n

x<\/p>\n<\/div><\/div>\n<\/blockquote>\n<\/div>\n<\/div>\n\n

\n
\n

Results and learnings<\/h2>\n\n\n\n
\n
\n
\n

A simple user experience <\/strong><\/h3>\n\n\n\n

Delivery to a locker or relay point is just as easy to select as standard delivery on the platform.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Additional cost for carriers<\/strong><\/h3>\n\n\n\n

For most carriers, this delivery method incurs an additional cost, related to the usage fees of the pickup point.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Potential savings depending on the carrier<\/strong><\/h3>\n\n\n\n

Some carriers offer lower prices for delivery to relay points than for home delivery: home delivery fees are eliminated and replaced with generally lower fees for delivery to a pickup point.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Challenges<\/h2>\n\n\n\n
\n
\n
\n
\n

Communication<\/strong><\/h3>\n\n\n\n

Communicate the benefits for all stakeholders\u2014merchants, consumers, and carriers\u2014of using secure delivery points. For example: preventing theft, reducing the number of trucks on the streets, and eliminating failed deliveries. <\/p>\n<\/div>\n\n\n\n

\n

Break down the costs<\/strong><\/h3>\n\n\n\n

Work with carriers so that the efficiency gains of a secure delivery network translate into advantageous pricing, as is the case in Europe.<\/p>\n<\/div>\n\n\n\n

\n

Deployment<\/strong><\/h3>\n\n\n\n

Develop a dense network of secure delivery points open to all carriers to make the option attractive to everyone.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n